I'm really irritated. *grumble*
I bought a bunch of yarn from a vendor last month and I know the money was transferred because it is no longer in my account. It's now way past the "7-10 days for us to dye it for you + the outside longest shipping time possible" mark and no yarn. The email I sent hasn't been replied to. I tried going off the email address given by Paypal for this artist, and that bounced. Which, after looking, it appears that Paypal has added an extra letter into the domain to which this email was sent, so I've resent my polite inquiry and have my fingers crossed about getting a reply.
I know as far as I'm concerned, if an artist has a delay? No big deal. I'll wait. Just *tell* me you've having issues. For example, I made a big order from another artist a few months ago, she had some issues with a supplier and immediately let me know that it was going to be longer than originally specified. And has continued to let me know what the status was with the items in question. Awesome. That's customer service there. I will be a customer of hers for as long as she cares to make yarn. It doesn't take much to create an intensely loyal customer, especially with knitters.
There are so many awesome artists out there who provide great customer service to go along with their fantastic products, that it's a huge glaring annoyance when one doesn't. I'm sure that it's just "paypal messed up" or "life happens" or something like that, but communication would have been ideal before I had to ask.
And I still am not sure how to proceed with getting to the bottom of my missing yarn order if my resent email skips again.